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Ken Davis

01 Dec, 2012 11:10 AM

Hi there! You've received a message from a visitor while you were away. They were on https://app.handshake-app.com/orders, referred to your site by https://app.handshake-app.com/account/login.

The user's message follows:


I am a new Handshake customer and have a question on item setup. We have several items that the customer has multiple options within. For example we sell dip mix and specificatly a merchandiser that the customer can customize by picking six flavors out of our 30 flavors that are available. My first thought is to use variants to enter six options on the item with 30 choices in each option but, that seems wrong. Any help or direction??


Name: Ken Davis

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  1. Support Staff 2 Posted by Mike on 05 Dec, 2012 09:44 PM

    Mike's Avatar

    Hey there Ken -

    Thanks for writing through to us and firstly - sorry about the delay in getting back to you. It has been a crazy week for us!

    With regards to your question - hrmm - this is a tricky one. Outside of these products - do any of your other items have variants?


    Mike Elmgreen
    Handshake NYC

  2. 3 Posted by Ken Davis on 05 Dec, 2012 10:02 PM

    Ken Davis's Avatar

    No... that is where I am having the issue. The variants arn't really to
    offer user specific options within an item and of course not with six
    variants to choose from.. that is where I am totaly confused.

    Ken Davis
    Davis & Davis Gourmet Foods

  3. Support Staff 4 Posted by Mike on 07 Dec, 2012 10:18 PM

    Mike's Avatar

    Hey Ken -

    To be honest - we don't really have a way of expressing six different "options" unless you were to try and set up $0 price variants and then have the total pricing on the parent item. It's just a little bit of an uncommon scenario for us!

    If all your other items did NOT have variants we could probably figure out how to make that work. Let me know if you'd like to discuss next week.

    Kind regards,

    Mike Elmgreen
    Handshake NYC

  4. 5 Posted by Ken Davis on 12 Dec, 2012 12:54 PM

    Ken Davis's Avatar

    But, my other items DO NOT have variants. Just this assortment and one other assortment.

  5. Support Staff 6 Posted by Mike on 13 Dec, 2012 10:28 PM

    Mike's Avatar

    Hey there Ken - It is OK for the other items to not have variants.

  6. Mike closed this discussion on 11 Jan, 2013 08:53 PM.

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