Home → Questions →

[email protected] wrote you a note

Admin Functions

• Remove

Peter Wren

11 Jan, 2013 12:25 AM

Hi there! You've received a message from a visitor while you were away. They were on https://app.handshake-app.com/setup/bulk, referred to your site by https://app.handshake-app.com/account/login.

The user's message follows:

----

I am using the new importing program but when I an selecting the rows from the drop box, when you are down the bottom the drop box will not let me scroll down, hence I can't chosse the selection I need, ??

----

Name: Peter Wren

E-mail: [email blocked]

Web Browser: Microsoft Internet Explorer

Web Browser Version: 8.0

Operating System: Windows

IP Address: 121.221.85.82

1. Support Staff 2 Posted by Mike on 11 Jan, 2013 12:40 AM

   

   Hey there Peter -

   The rows of data run left to right, so you scroll right to see more data. We show the first 50 rows. Beyond that, you might have to edit your sheet somewhat.

   Hope that is clear!

   Thanks,

   Mike Elmgreen

   • Import___Export_-_Handshake.png 254 KB

   Admin Functions

   • Echo
   • Remove

2. Mike closed this discussion on 11 Jan, 2013 12:40 AM.

3. Peter Wren re-opened this discussion on 11 Jan, 2013 02:41 AM

4. 3 Posted by Peter Wren on 11 Jan, 2013 02:41 AM

   

   Hi Mike

   I understand how to access the horizontal scrolling but it’s the drop down vertical boxes?

   Thanks

   Admin Functions

   • Split
   • Remove

5. Support Staff 4 Posted by Glen on 11 Jan, 2013 03:19 AM

   

   Hi Peter - do you mean you can't scroll vertically far enough down to view all the columns to be mapped?

   Also - should we assume that you're using the site in Internet Explorer?

   Admin Functions

   • Echo
   • Remove

6. 5 Posted by Peter Wren on 11 Jan, 2013 04:07 AM

   

   Hi glen, yes I am using the site in Internet explorer is that the best way...?.

   I can't scroll vertically thought a spread sheet and also when you use the drop down box to select price, manufacture etc, I can,t view all the options..

   Thanks do you have a number that I can call if it is easer...

   Sent from my iPad

   Admin Functions

   • Split
   • Remove

7. Support Staff 6 Posted by Glen on 11 Jan, 2013 05:42 AM

   

   Hi Peter - we don't officially support IE and recommend our users access the site on Firefox, Safari, or Chrome.

   I'm going to have one of our engineering team look at this in IE but for the meantime please try one of those other browsers and see if it works out better for you.

   Admin Functions

   • Echo
   • Remove

8. 7 Posted by Peter Wren on 11 Jan, 2013 11:24 PM

   

   Hi Glen, That was the issue IE , I down loaded firefox and it worked.. many thanks

   `

   Admin Functions

   • Split
   • Remove

9. Support Staff 8 Posted by Glen on 12 Jan, 2013 03:37 AM

   

   No worries - welcome to a world of better browsing :)

   Admin Functions

   • Echo
   • Remove

10. Glen closed this discussion on 12 Jan, 2013 03:37 AM.

Comments are currently closed for this discussion. You can start a new one.