Pricing Policy

Last updated: Dec 24, 2011


subscription is a paid access period for Handshake.

The rights of a subscription collectively refer to the number of user accounts and SKUs that the subscription entitles the account holder to.

Paid subscriptions

New users are given a 15 day free trial on signup to evaluate Handshake and determine whether or not it works for their business. If the user wants to continue to use Handshake beyond the end of the free trial, or wants to increase their rights beyond what is allowed in the free trial, they must upgrade to a paid subscription.

Handshake accepts credit cards as payment for subscriptions, which are either monthly or semi-annual (i.e. for a six month period) at the choice of the user. By default, Handshake will automatically charge your most recently used card on the last day of your subscription, renewing it for another access period of equal duration and rights. For example, if you began a monthly subscription on January 15th, your card would be charged on February 14th to renew your subscription for the following month.

The cost of the renewal will usually be equal to the cost of the current subscription unless our pricing has changed during the current subscription, in which case we will inform all our users of the updated pricing via email. You are responsible for maintaining your payment information and contact email addresses to stay up-to-date on the latest pricing. By subscribing to Handshake, you authorize Handshake to bill your card for each subscription according to the pricing policy that is current at the time of renewal.

Device sessions

device session is the connection between a specific iOS device (i.e. iPad, iPhone or iPod Touch) and a user account on the Handshake server. When a user logs into the server from the Handshake iOS application, a new device session is created. Additional logins from that same device do not count as additional device sessions; there is only ever one device session on a single device. As the user interacts with the application, their changes are sent to the server and changes made by other users are received through the process of syncing that device session to the server.

Each user account provided by the rights of a subscription entitles the account to two (2) active device sessions, one from an iPad, and one from an iPhone / iPod Touch. This provision has been put in place to allow salespeople a reasonable amount of multi-device access to Handshake, whilst preventing abuse from companies who might pay for a single user account and have a large team of salespeople all sign in to that single account as a cost-saving measure.

The device session allocation is not tightly bound to each user, so for example, if you had 8 user accounts (entitling you to 8 iPad device sessions), you could have one iPad signed into each user account, or you could have 8 iPads all signed into a single user account.

Once you have used up all your device sessions, you will not be able to connect to your account from new iOS devices until you either add more user rights to your account, or you delete some existing device sessions from your account as described below.

If you wish to disconnect a previously active device session (e.g. because that device has been lost, replaced, or because the employee using that device has left the company), you can delete it from the device sessions page.

In the event that a device signed into your Handshake account becomes untrusted, it is your responsibility to prevent further access to the Services from that device by changing the password on that user account. This will prevent any further updates being sent to or from that device unless the user of that device is able to log in again. Handshake disclaims any responsibility for any data loss or damages that occur as a result of a malicious third-party accessing your account due to your failure to prevent their access by changing their password once they were no longer entitled / trusted to access your account.


For the purposes of the rights on a subscription, a SKU is a product or a variant of a product, i.e. something offered for sale by the user that can be added to the orders written using Handshake.

If a product has no variants, then it counts as a single SKU towards the total count for the account. If a product has variants, then each variant counts as one SKU towards the total. For example, a shirt that is offered in two colors and six sizes per color would count as 12 SKUs towards the total.

Upgrading an existing subscription

You are able to purchase upgrades for your account at any time during a subscription to increase the rights attached to that subscription. When purchasing an upgrade, the charge is calculated as the difference between the charges for the new set of rights over the current subscription's period and the amount that has already been paid for that subscription. The new charges are pro-rated to account for the period of the subscription that has already passed.

For example, if you had already paid $100 for a monthly subscription and 15 days into a 30-day month you added rights that increase the total monthly cost to $150, you would be billed an additional $25 for the current month ($50 monthly difference multiplied by 15/30 to prorate for the 15 days remaining in the current billing cycle) and then $150 each month after that when the subscription is renewed.

"Topping up" an existing subscription

If you have a semi-annual subscription, you are allowed to add a monthly subscription in parallel to your existing subscription in order to add additional rights on a short-term basis. A common example of this would be adding extra user accounts for temporary salespeople attending a tradeshow.

The rates for a "top-up" subscription are calculated from our standard pricing based on the sum of the rights of both subscriptions, however, the top-up subscription is always charged at the monthly rate (i.e. without any discount that is applied to semi-annual subscriptions). For example, if you have a semi-annual subscription for 10 users and 20,000 SKUs and wish to add a top-up subscription for 5 users and 10,000 SKUs, the rate used to calculate the cost of that subscription would be the monthly rate for 15 users and 30,000 SKUs.

By default, top-up subscriptions are configured to automatically renew in the same manner as normal subscriptions. After the top-up subscription has been paid for and activated, you can prevent automatic renewal from the subscription plan page.

Downgrading or cancelling an existing subscription

All Handshake subscriptions are prepaid and any charges are non-refundable.

Partially-used subscriptions will not be refunded. You are expected to use the free trial period to determine whether or not Handshake adequately fulfils your requirements. The only circumstance in which a refund will be considered is if you can demonstrate that Handshake substantially does not perform its advertised functions as described on the Handshake website and on the App Store.

If you wish to downgrade the rights on your account at the end of your current subscription period, you can modify your existing subscription through the subscription plan page so that it will renew with the reduced rights when the current subscription expires.

If you do not wish for a subscription to be automatically renewed at the end of the subscription period, you can configure this through the subscription plan page to prevent this from happening. If you prevent all current subscriptions from renewing, your account will become hibernated when all subscriptions have expired.

In order to avoid charges for subsequent subscriptions, you must downgrade or cancel renewal on your current access period before the last day it is active (i.e. when automatic renewal takes place). Any charges that are incurred due to failure to downgrade or prevent renewal on your subscription before automatic renewal takes place are non-refundable.

If you wish to cancel your account and for all your data to be removed from our servers, please contact our customer service department at [email protected] and this will be arranged for you in the least time possible. Typically this will be less than 24 hours from the time the request is received however this is not guaranteed. To guarantee no further charges are incurred on your account, you must prevent automatic renewal on your subscription as described in the previous paragraph.